BRMEMC Careers
At BRMEMC, our employees leverage their diverse skills, talents, ideas and enthusiasm to provide our members with a reliable source of electric power and broadband services.
Blue Ridge Mountain EMC employs the best and brightest talent to provide energy to more than forty-eight thousand members located in two states. Our members depend on us 24/7 to light and cool their homes; to run their appliances, computers and home entertainment systems; to provide energy for their schools, churches, hospitals, offices and other places of employment.
BRMEMC is an Equal Opportunity Employer. The company always has been and will continue to be committed to providing a work environment that is free of intimidation and harassment.
We work together to create a dynamic, safe and healthy working environment where diversity is valued, individuals are respected, and where innovation and teamwork are recognized and rewarded. As our values attest, we follow the highest ethical standards in achieving our goals and maintaining our reputation as a preeminent and trusted energy provider.
Our strong, 86-year history is the result of people just like you, who contribute to our success through the work they do each day.
To join our team complete this employment application.
- BRMEMC is a drug-free workplace.
- Educational prerequisite of a high school diploma or equivalent required for all positions.
- Offer of employment contingent upon meeting minimum standards in relation to pre-employment background and drug screen.
Current Open Positions
Outside Crew Positions
Schedule: Full Time
Young Harris, Georgia
Blue Ridge Mountain is seeking applicants to apply for various outside crew positions. For 86 years, BRMEMC has provided lifelong and rewarding careers for the people in our communities – our roots run deep. As we continue to grow in service to our membership; we need to also grow our workforce. If you’re looking for a career that will keep you in this beautiful area, and you’re passionate about service to one another then apply now. We’ll ensure that you’re successful along the way! We are members serving members.
OBJECTIVE:
To acquire the knowledge and skills necessary to effectively and efficiently clear right of way for existing power line maintenance and new line construction.
MANAGEMENT EXPECTATIONS:
Individuals must demonstrate a positive attitude and a commitment to contribute to Cooperative’s goal of providing exceptional service to members and associates, exhibiting professionalism at all times. Management reserves the right to change, modify, or alter any job description deemed necessary to continue the operation of business.
PERFORMANCE STANDARDS:
Become familiar with Cooperative policies and procedures that will ensure the safe and efficient clearing of right of ways for electric lines and communication lines to minimize storm and short-circuit hazards. Perform quality work and give courteous service that will promote goodwill between the Cooperative, the member-consumers, and all inter-office departments. Develop departmental relationships to ensure a productive work environment.
Reporting Relationship:
A. Reports to: Right of Way Foreman
B. Directs: No one
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the functions. While performing the duties of this job, the employee is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions and is regularly exposed to fumes or airborne particles and vibration. The noise level in the work environment is usually very loud.
ESSENTIAL DUTIES:
To learn the following duties under direct supervision utilizing training materials and hands on training to maintain Blue Ridge Mountain EMC existing and new electric line right of ways.
- A. Cut, Trim and remove trees, underbrush, saplings, and other ground debris by axe, saw or power saw.
- B. Grind trees and brush into chips for proper disposal as directed.
- C. Climb trees in order to cut or trim.
- D. Climb trees to hang ropes or other pulling devices to aid in the
- directional control of trees to be felled.
- E. Other duties as required or directed.
MARGINAL DUTIES:
All duties listed above are required for this position and none are considered marginal. Management reserves the right to change, modify, or alter any job description to ensure continuity of business operations.
EDUCATION/EXPERIENCE/REQUIREMENTS:
High school diploma or general education (GED). One to three months related experience and/or training preferred. Georgia DOT flagging license required (training will be provided). Must be willing to attend training schools and seminars as needed to increase job knowledge and skills.
Knowledge:
Must have knowledge and understanding of power operated tools and equipment.
ABILITIES AND SKILLS:
A. Employee must have the ability to operate safely, productively and perform routine maintenance on chain saws and brush chippers.
B. Employee must have the ability to operate a bucket truck.
ATTITUDE:
A. Willingness to cooperate, perform, and contribute to the department’s goal of providing exceptional service to the members and to the organization as a whole.
B. Willingness to pursue a continuous program of self-development, both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.
PERSONAL CHARACTERISTICS:
A. Must be of the highest integrity and possess good personal habits.
B. Must be attendance and punctuality conscious in performance of duties.
C. Must possess the initiative to develop an interest in accepting and directing work assignments.
D. Must possess the characteristics necessary for providing effective leadership, guidance, training, and direction.
Must possess and maintain a valid driver’s license. Must have the ability to obtain Commercial Driver’s License (CDL).
Customer Service Trainee
Schedule: Full Time
Young Harris, Georgia
Blue Ridge Mountain is seeking applicants to apply for the customer service trainee position(s).
OBJECTIVE:
To acquire the knowledge and skills necessary to provide Blue Ridge Mtn. EMC’s member-consumers excellent customer service. To continually strive to improve the member-consumer experience, and generate member-consumer loyalty.
MANAGEMENT EXPECTATIONS:
Individuals must demonstrate a positive attitude and a commitment to contribute to Cooperative’s goal of providing exceptional service to members and associates, exhibiting professionalism at all times. Management reserves the right to change, modify, or alter any job description deemed necessary to continue the operation of business
PERFORMANCE STANDARDS:
Knowledge of Cooperative policies and procedures to obtain information that will provide constant, rapid and accurate communication between Cooperative personnel and member-consumers. Provide prompt, efficient, and courteous service that will promote goodwill between the Cooperative, the member-consumers, and all inter-office departments. Develop departmental relationships to ensure a productive work environment.
Reporting Relationship:
A. Reports to: Supervisor – Customer Service
B. Directs: No one
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations shall be made to enable the individual with disabilities to perform the functions. Must be able to work in office setting, seated or standing, for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Occasional lifting and transporting of moderately heavy objects up to 50 pounds. Must be able to hear and speak at conversation levels. Specific vision abilities required by this job include close vision and peripheral vision.
ESSENTIAL DUTIES:
To learn the following duties under direct supervision utilizing training materials and hands-on training.
- Assist Member-consumers with Broadband, outdoor lighting, surge protection, Generlink, heat pump financing inquiries, meter base/pole sales.
- Assist members with general company information such as location, website, board meetings, rates, rules and regulations.
- Collect electric bills via check and Credit card if card is previously saved in system.
- Collect and balance monies for new memberships, deposits, service charges and construction charges, and stock item sales.
- Handle outage calls and assessments during working hours, after hours and holidays.
- Conduct sales and invoicing of stock items through Sales Module.
- Establish memberships for new customers and obtain required proof of transfer of service. Email any necessary Adobe forms to members for signature, verify receipt and save to file room. Perform UCC check to determine if deposit will be required.
- Process and complete the following service orders.
- New construction including temporary electric, permanent power and relocation of existing power.
- Meter sets, removals and transfers and turn on prior locations.
- Add/upgrade/downgrade/retire security lights and repairs. Acquiring all necessary forms.
- Tree cards for evaluation by Right of Way management.
- High bill complaints, volt recorders, and meter tests.
- Name changes due to death or establishing joint membership.
- Misc. service orders such as temporary disconnect and reconnect of power, install guy wires or cattle markers, lights flickering.
- Installing Generlink.
- Surge Protection
- Provide explanations for billing inquiries (amount due, charges, cutoff dates, high bills etc.).
- Respond to Member-consumers in a timely fashion (email and voicemail contacts).
- Update Member-consumer account information by verification on all pertinent information.
- Assist Engineers with customer information and service orders.
- Establish, remove and transfer Flex Pay accounts.
- Perform fiber pre-qualifications and estimates. Send fiber forms via adobe sign or print and mail to new fiber customers.
- Change due date for existing customers for electric billing.
- Perform rate changes and site evaluations for residential and commercial accounts.
- Assist members with navigation of member dashboard/customer portal.
- Verify coverage and all necessary information needed for creation of service order for water heater protection program participants to relay to Christian Plumbing for necessary repairs
- Promise to pay arrangements for member account balances with entities such as Ninth District, Hope House, North Georgia Community Action, Project Share, 4 Square and local churches.
- Relay UPC process information for UG locates to members.
- Other duties as may be assigned, from time-to-time, by the Supervisor – Customer Service.
MUST BE ABLE TO WORK DURING ALL INCLEMENT WEATHER CONDITIONS AS NECESSARY. ON CALL AS NEEDED.
MARGINAL DUTIES:
All duties listed above are required for this position and none are considered marginal.
EDUCATION/EXPERIENCE/REQUIREMENTS:
Requires a high school diploma or the equivalent. Experience in call center related function or direct customer interaction is preferred. Must possess and maintain a valid driver’s license.
Knowledge:
Must be proficient in the use of word processing and spreadsheet software. Must be able to navigate the following programs. Member Dashboard/Customer Portal, CMB, Agent Dashboard, Management Studio, Calls Manager, Partner, Adobe, Command Center, ETC, Online Utility Exchange, Image Director, Outage Viewer, Flex Pay – My Usage, Cut off Live, Online E-statements, Online Filling, Online Faxes, Outlook, and Knowledge Base.
ABILITIES AND SKILLS:
Requires demonstrated excellent interpersonal, verbal and written communications skills to be used with the managers, employees, and Member-consumers. Requires demonstrated business skills including the ability to prepare all types of correspondence, skills in grammar, spelling and punctuation, editing and proof reading. Requires the ability to work efficiently and effectively be responsive and persuasive at all levels of the organization to handle Cooperative issues in a confidential and tactful manner.
ATTITUDE:
A. Willingness to cooperate, perform, and contribute to the department’s goal of providing exceptional service to the members and to the organization as a whole.
B. Willingness to pursue a continuous program of self-development, both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.
PERSONAL CHARACTERISTICS:
A. Must be of the highest integrity and possess good personal habits.
B. Must be attendance and punctuality conscious in performance of duties.
C. Must possess the initiative to develop an interest in accepting and directing work assignments.
D. Must possess the characteristics necessary for providing effective leadership, guidance, training, and direction.
Human Resources
875 Main Street East
Young Harris, Georgia 30582
P.O. Box 9
Young Harris, Georgia 30582