Mission and Vision

BRMEMC has always been an integral part of the communities here in North Georgia and Western North Carolina

BRMEMC Careers

At BRMEMC, our employees leverage their diverse skills, talents, ideas and enthusiasm to provide our members with a reliable source of electric power and broadband services.

Blue Ridge Mountain EMC employs the best and brightest talent to provide energy to more than forty-eight thousand members located in two states. Our members depend on us 24/7 to light and cool their homes; to run their appliances, computers and home entertainment systems; to provide energy for their schools, churches, hospitals, offices and other places of employment.

BRMEMC is an Equal Opportunity Employer. The company always has been and will continue to be committed to providing a work environment that is free of intimidation and harassment.

We work together to create a dynamic, safe and healthy working environment where diversity is valued, individuals are respected, and where innovation and teamwork are recognized and rewarded. As our values attest, we follow the highest ethical standards in achieving our goals and maintaining our reputation as a preeminent and trusted energy provider.

Our strong, 80-year history is the result of people just like you, who contribute to our success through the work they do each day.

To join our team complete this employment application.

BRMEMC is a drug-free workplace.
Educational prerequisite of a high school diploma or equivalent required for all positions.

Current Open Positions

Director of Member Services
Schedule: Full Time
Young Harris, Georgia

OBJECTIVE:

    1. To manage and direct the functions of Blue Ridge Mountain EMC’s Member Services and Customer Services departments.
    2. To promote employee morale, safety, and development; to insure an efficient level of productivity; and to promote good member and public relations.
    3. To demonstrate leadership and the desire to continually improve Blue Ridge Mountain EMC’s member experience leading to increased member satisfaction.

MANAGEMENT EXPECTATIONS:

The Director of Member Services serves as a member of the Executive Management Team, and as such will be expected to perform and behave in a manner consistent with this role at all times.  The goals, mission, vision, and objectives of the Cooperative will be adopted and promoted in this role.  While Board policy clearly defines the minimum standards for work rules, ethics and behavior of all employees, there is an expectation that an individual serving in this role will exceed these standards in terms of professionalism, discipline, competence, customer service, communication and leadership.  The individual will be skilled in cultivating positive interpersonal relationships, will be adept at creating and inspiring teamwork, will be devoted to establishing a safe, productive and efficient work environment, and will strive to build rapport with Co-op members and customers (both internal and external).  The individual is expected to promote continuous improvement, training and skill development among employees, and will be expected to model these behaviors.   It should be understood that the expectations and job duties of any member of the Executive Management Team can and will change from time to time based on changes in business conditions, unexpected or adverse events, or at the discretion of the General Manager.  The Cooperative reserves the right to discipline any member of the workforce, including Executive Management, at any time for cause deemed sufficient solely in the judgement of the Cooperative.

PERFORMANCE STANDARDS:

Knowledge of Cooperative policies and procedures to obtain information that will provide constant, rapid, and accurate communication between Cooperative personnel and member-consumers. Provide prompt, efficient, and courteous service that will promote goodwill between the Cooperative, the member-consumers, and all inter-office departments. Develop departmental relationships to ensure a productive work environment.

REPORTING RELATIONSHIP:

    1. Reports to: General Manager
    2. Directs:
      • Supervisor – Customer Service
      • Member Services Representatives I & II
      • Energy Services Technician I & II

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the functions.  Must be able to work seated or stand for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components. Occasional lifting and transporting of moderately heavy objects up to 50 pounds. Must be able to hear and talk at conversation levels. Specific vision abilities required by this job include close vision and peripheral vision.

ESSENTIAL DUTIES:

  1. Strive for higher standards of service through progressive management ensuring members are consistently serviced in a timely manner and treated with the utmost respect and courtesy.
  2. Maintain Member Services and Customer Services staff by recruiting, selecting and training employees to provide exemplary customer service ensuring member satisfaction.
  3. Promote a positive work environment ensuring that personnel are treated with the utmost fairness, respect, and courtesy. Provide good, safe working conditions, the opportunity to develop, and according to qualifications and availability, the opportunity to advance.   To demonstrate by example and encourage in all employees a good work ethic, a desire to provide exceptional service, and a cooperative spirit of teamwork.  To see that programs are administered to strengthen employee moral, employee-customer relations, employee-management relations, and employee health and productivity.
  4. Handle employee-related issues and administer the performance development program in accordance with guidelines.
  5. Manage conflict by finding equitable solutions for all parties involved.
  6. Responsible for planning, developing and administering a comprehensive program, which facilitates growth in the system that is beneficial to the membership programs.
  7. Develop and manage educational, informational, and other programs that promote the effectiveness, efficiencies and conservation of energy by members.
  8. Promotes electric use by taking every opportunity to acquaint the members with the productive uses of electricity, obtaining increased member and public understanding of the Cooperative’s objectives, plans, and programs.
  9. Assists the General Manager in evaluating, formulating, and implementing programs, policies and methods to promote and facilitate the effective and efficient operation of the Cooperative toward achieving its mission and goals.
  10. Assists the General Manager with strategic and tactical planning in order to position BRMEMC as a competitive provider of electric and ancillary services.
  11. Engages in long-range planning and is responsible for seeing that the departmental strategy and mission are carried out by assigning goals and objectives to the Member Services & Customer Services Representatives.
  12. Directs the planning of the members Annual Meeting and other member meetings. Evaluates effectiveness of such meetings to determine where improvements can be made.
  13. Responsible for Solar applications, implementation and reimbursement to customers.

MARGINAL DUTIES:

All duties listed above are required for this position and none are considered marginal. Management reserves the right to change, modify, or alter any job description to ensure continuity of business operations.

EDUCATION/EXPERIENCE/REQUIREMENTS:

A Bachelor’s degree in business administration or an equivalent combination of education/training and relevant experience is preferred. Minimum of five years’ experience in electric utility distribution system or other equivalent professional setting is required.

Knowledge:

    1. Must have to ability to become a TVA Energy Advisor and heat pump inspector.
    2. Must have the ability to obtain HERS rater, BPI building analyst or equivalent certifications.

ABILITIES AND SKILLS:

Ability to work with all aspects of the public to enhance the Cooperative’s image is essential.  This position will be expected to work within the organization to further develop a work ethic and corporate culture focused on customer service excellence.  Must be skilled at managing people and projects.  Must be able to handle multiple tasks at the same time.  Must possess excellent communication and human relations skills.  Use of standard office equipment, such as personal computers, telephone and other communications tools, is required.

ATTITUDE:

    1. Willingness to cooperate, perform, and contribute to the department’s goal of providing exceptional service to the members and to the organization as a whole.
    2. Willingness to pursue a continuous program of self-development, both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

PERSONAL CHARACTERISTICS:

    1. Must be of the highest integrity.
    2. Must maintain reliable attendance and punctuality in accordance with Cooperative rules.
    3. Must be willing to obtain the skills necessary to grow in knowledge and understanding for all work assignments.
    4. Must possess the characteristics necessary for providing effective leadership, guidance, training, and direction.

Must possess and maintain a valid driver’s license.

Please email completed application, resume and cover letter to BRMEMC.HR@brmemc.com.

Posted: 2/3/2023

Fiber Optic Technician 1 (temporary position)
Schedule: Full Time
Young Harris, Georgia

Blue Ridge Mountain is seeking applicants to apply for the temporary position of fiber optic technician 1 position. For 83 years, BRMEMC has provided lifelong and rewarding careers for the people in our communities – our roots run deep. As we continue to grow in service to our membership; we need to also grow our workforce. If you’re looking for a career that will keep you in this beautiful area, and you’re passionate about service to one another then apply now. We’ll ensure that you’re successful along the way! We are members serving members.

OBJECTIVE:

To effectively perform the required duties of this position in order to promote and maintain the broadband business and the satisfaction of our members in accordance with the policies, procedures, and safety rules of Blue Ridge Mountain EMC.

MANAGEMENT EXPECTATIONS:

Individuals must demonstrate a positive attitude and a commitment to contribute to the Cooperative’s goal of providing exceptional service to members and associates, exhibiting professionalism at all times. Management reserves the right to change, modify, or alter any job description deemed necessary to continue the operation of business.

PERFORMANCE STANDARDS:

Knowledge of Cooperative policies and procedures to obtain information that will provide constant, rapid, and accurate communication between Cooperative personnel and member-consumers. Provide prompt, efficient, and courteous service that will promote goodwill between the Cooperative, the member-consumers, and all inter-office departments. Develop departmental relationships to ensure a productive work environment.

REPORTING RELATIONSHIP:

    1. Reports to: Director of Broadband
    2. Directs: No one

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the functions.  While performing the duties of this job, the employee is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl. Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components and small objects. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

ESSENTIAL DUTIES:

To learn and perform the following duties under direct supervision utilizing training materials and hands on training:

  1. Install Ethernet cables accompanying connectors.
  2. Route Ethernet cables within and around buildings in the most efficient and cost effective manner while meeting the members needs and expectations.
  3. Install member equipment and provide set up advice when necessary to meet the goals of a specific project.
  4. Install phone and phone systems.
  5. Troubleshoot all fiber optic outside plant, customer premise electronics and all services provided to the membership.
  6. Become familiar with installing fiber optic cable, hand holes and other related tasks when necessary.
  7. Operate radio equipment and abide by Cooperative rules and regulations.
  8. Become familiar with all phases of fiber installation.
  9. Know all materials and applications and is responsible for keeping a record of inventory used on each job.
  10. Become familiar with all equipment (trenchers, trucks, bucket truck, splicing trailer, splicer, cleavers, test equipment, etc.).
  11. Climb poles to install or remove fiber optic coils and splice cases when necessary.
  12. Assist in housekeeping of assigned truck/s, loading and unloading of all materials and properly reports any mechanical failure to Shop Supervisor or other designated personnel.
  13. Knowledge and application of AC and DC electrical systems.
  14. Become familiar with all troubleshooting procedures and equipment used in those processes which include but not limited to OTDR, Light Source and Power Meter.
  15. Performs and assists in other duties as directed.

MAGINAL DUTIES:

All duties are considered essential and none are considered marginal. On occasion, work overtime and after-hours to complete necessary work and maintenance on any existing or future fiber optic network.

EDUCATION/EXPERIENCE/REQUIREMENTS:

High school diploma or equivalent required. Must be willing to attend trainings schools, seminars, etc., as required.

ABILITIES AND SKILLS:

Requires demonstrated excellent interpersonal, verbal and written communication skills to be used with the managers, employees, and member-consumers. Requires demonstrated business skills including the ability to prepare all types of correspondence, skills in grammar, spelling and punctuation, editing and proof reading. Be responsive and persuasive at all levels of the organization to handle Cooperative issues in a confidential and tactful manner.

ATTITUDE:

    1. Willingness to cooperate, perform, and contribute to the department’s goal of providing exceptional service to the members and to the organization as a whole.
    2. Willingness to pursue a continuous program of self-development, both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

 PERSONAL CHARACTERISTICS:

    1. Must be of the highest integrity and possess good personal habits.
    2. Must be attendance and punctuality conscious in performance of duties.
    3. Must possess the initiative to develop an interest in accepting and directing work assignments.
    4. Must possess the characteristics necessary for providing effective leadership, guidance, training, and direction.

Must possess and maintain a valid driver’s license and the ability to acquire a CDL license if directed to.

Posted: 1/24/2023

Customer Service Trainee
Schedule: Full Time
Young Harris, Georgia

Blue Ridge Mountain is seeking applicants to apply for the customer service trainee position. For 83 years, BRMEMC has provided lifelong and rewarding careers for the people in our communities – our roots run deep. As we continue to grow in service to our membership; we need to also grow our workforce. If you’re looking for a career that will keep you in this beautiful area, and you’re passionate about service to one another then apply now. We’ll ensure that you’re successful along the way! We are members serving members.

OBJECTIVE:

To acquire the knowledge and skills necessary to provide Blue Ridge Mtn. EMC’s member-consumers excellent customer service.  To continually strive to improve the member-consumer experience, and generate member-consumer loyalty.

MANAGEMENT EXPECTATIONS:

Individuals must demonstrate a positive attitude and a commitment to contribute to Cooperative’s goal of providing exceptional service to members and associates, exhibiting professionalism at all times. Management reserves the right to change, modify, or alter any job description deemed necessary to continue the operation of business.

PERFORMANCE STANDARDS:

Become familiar with Cooperative policies and procedures to obtain information that will provide constant, rapid and accurate communication between Cooperative personnel and member-consumers.  Provide prompt, efficient, and courteous service that will promote goodwill between the Cooperative, the member-consumers, and all inter-office departments.  Develop departmental relationships to ensure a productive work environment.

REPORTING RELATIONSHIP:

    1. Reports to: Supervisor – Customer Service
    2. Directs: No one

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individual with disabilities to perform the functions.  Must be able to work seated or stand for extended periods of time.  Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.  Occasional lifting and transporting of moderately heavy objects up to 50 pounds.  Must be able to hear and talk at conversation levels.  Specific vision abilities required by this job include close vision and peripheral vision.

ESSENTIAL DUTIES:

To learn the following duties under direct supervision utilizing training materials and hands on training.

  1. Establish memberships and configure Member-consumer accounts accordingly.
  2. Processing and completion of department appropriate service orders.
  3. Process payments for electric bills, memberships, deposits, and construction work orders.
  4. Provide explanations for billing inquiries (amount due, charges, cutoff dates, etc.)
  5. Assist Member-consumers with broadband and other value-added service inquiries and sales
  6. Balance monies collected on a daily basis and submit to appropriate personnel.
  7. Conduct sales and invoicing of stock items.
  8. Provide information for general inquiries (location, office hours, website access, etc.)
  9. Update Member-consumer account information.
  10. Conduct in-office business with Member-consumers.
  11. Other duties as may be assigned, from time-to-time, by the Supervisor – Customer Service

EDUCATION/EXPERIENCE/REQUIREMENTS:

Requires a high school diploma or the equivalent.  Experience in call center related function or direct customer interaction is preferred.

ABILITIES AND SKILLS:

Requires demonstrated excellent interpersonal, verbal and written communications skills to be used with the managers, employees, and Member-consumers.  Requires demonstrated business skills including the ability to prepare all types of correspondence, skills in grammar, spelling and punctuation, editing and proof reading.  Requires the ability to process daily work efficiently and effectively.  Be responsive and persuasive at all levels of the organization to handle Cooperative issues in a confidential and tactful manner.

ATTITUDE:

    1. Willingness to cooperate, perform, and contribute to the department’s goal of providing exceptional service to the members and to the organization as a whole.
    2. Willingness to pursue a continuous program of self-development, both inside and outside of work hours in furthering his/her knowledge to develop in the job and accept increasing responsibilities.

 PERSONAL CHARACTERISTICS:

    1. Must be of the highest integrity and possess good personal habits.
    2. Must be attendance and punctuality conscious in performance of duties.
    3. Must possess the initiative to develop an interest in accepting and directing work assignments.

Must possess the characteristics necessary for providing effective leadership, guidance, training, and direction.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

Posted: 1/20/2023

Outside Crew Positions
Schedule: Full Time
Young Harris, Georgia

Blue Ridge Mountain is seeking applicants to apply for various outside crew positions. For 83 years, BRMEMC has provided lifelong and rewarding careers for the people in our communities – our roots run deep. As we continue to grow in service to our membership; we need to also grow our workforce. If you’re looking for a career that will keep you in this beautiful area, and you’re passionate about service to one another then apply now. We’ll ensure that you’re successful along the way! We are members serving members.

Careers at BRMEMC

Human Resources
875 Main Street East
Young Harris, Georgia 30582

P.O. Box 9
Young Harris, Georgia 30582

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